I stopped in a chain donut shop today. I walked up to the counter, but no one was there. After a minute or so I walked over to the pickup station. I noticed an employee was busy at the drive-up window. At this point, someone in the kitchen noticed me and then told a man to go to the front counter. I told the male employee that no one was taking orders at the counter for several minutes. I ordered a donut and the male employee said, "it's on me", you should not have waited that long to be served.